• Help Desk Rep II

    Job Locations US-NH-Keene
    Posted Date 1 month ago(9/21/2018 3:09 PM)
    Requisition ID
    C&S Wholesale Grocers, Inc.
  • Company Overview



    C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.


    Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

    Position Overview

    As a Help Desk II Representative, you will be responsible for first-level support, assisting end-users with questions, working on problems, and requests for all supported software and hardware computing platforms in a dynamic and fast-paced environment. In addition you will be responsible for monitoring / running multiple mainframe (MVS) and open systems processes to insure that schedules are kept and warehouse workload continues.


    This role requires heavy phone work and strong interpersonal and communication skills, providing phone support in a prompt and courteous manner to the end user community while working closely with a variety of IT support groups. Must be willing to work flexible hours.


    • Processes data in a timely and efficient manner. Keeps schedules in place to insure that warehouses and office facilities receive labels and other output to insure that their specific schedules are kept. Monitor the mainframe and open systems processes.
    • Answer Help Desk telephone, e-mail, and self-service requests Perform effective first-level troubleshooting and efficient response to inquiries
    • Respond to program error messages by researching and correcting problems or reaching out to second level support for assistance.
    • Call ticket entry, monitoring, follow up, resolution, and closure utilizing the Help Desk software
    • Communication with end users to ensure satisfactory resolution
    • Contribute to building a knowledge base of problem resolutions, work flows, and procedures, related to operating a customer focused Help Desk


    • One year of experience in a Help Desk Analyst role or a similar customer support role involving information technology
    • Strong interpersonal and phone skills
    • Excellent oral and written communications skills; ability to communicate with a variety of people including management
    • Knowledge of major operating systems (Windows, Z/OS)
    • Knowledge of standard networking concepts
    • Able to work in an enterprise environment and function as a technical contributor among a large team of peers and subject matter experts
    • Able to communicate and work with customers without supervision and minimal guidance
    • Able to express technical information in a non-technical manner
    • Excellent analytical and problem-solving skills


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