C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
As the HR Representative, you will be responsible for providing consistent, high quality customer care and service excellence to its customer base of 18,000+ in a centralized HR environment (Employee Resource Center). The Representative will be responsible for assisting and facilitating employee and manager inquiries and requests that are received via phone, email, or other access channels. The Representative will use case management tools to respond to and track employee and manager inquiries, using judgment, experience and knowledge and using independent thinking abilities. The incumbent will perform high-volume services through the Employee Resource Center (ERC) through standardized processes including administrative work, order fulfillment and database transactions via telephone, web, facsimile, email or correspondence. This individual must have strong communication skills and must have attentive listening skills that enable them to ask probing questions to aid them in problem solving and issue escalation. In this role, the Representative will have a deep knowledge or HR Process and Practices as they relate to the HR functions.