Collections Associate

2 weeks ago(1/4/2018 11:09 AM)
Requisition ID
C&S Wholesale Grocers, Inc.

Company Overview



C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.


Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

As an Accounts Receivable Collections Associate, you will be responsible for the oversight of an assigned portfolio of customer accounts with the goal of reducing and minimizing A/R delinquency of the portfolio. In this role, you will be customer-centric and work diligently to resolve collections, account adjustments, customer discrepancies and short payments. 


  • Weekly monitoring and maintaining assigned accounts including, reporting account statuses to direct supervisor
  • Promptly escalating collections issues
  • Prepare & send Delinquency notices 
  • Research and process approved adjustments
  • High volume phone calls/emails to assigned delinquent customers & vendors
  • Reconcile customer/vendor disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service to customers, vendors and internal counterparts
  • Participate in team planning meetings 
  • Meet defined department goals and activity metrics 
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department 


  • Associate's Degree, preferably in Finance, Accounting, or Management; will also consider extensive seminar or course work pertaining to Credit & Collections such as NACM CBF/CBA Certification
  • 3 (three) plus years of collections experience, preferably in a high volume B2B environment; Food Industry experience is a plus
  • General Accounting knowledge
  • Strong attention to detail, goal oriented, and organized
  • Proficiency in Oracle
  • Proficiency in MS Office, including: Excel, Word, and Access, power user level in Excel is a plus
  • Ability to work independently and to adapt to a fast changing environment
  • Creative, self-discipled and capable of identifying and completing critical tasks independently and with a sense of urgency 
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities 


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