• Customer Service Rep I

    Job Locations US-NJ-Edison
    Posted Date 3 days ago(7/20/2018 3:00 PM)
    Requisition ID
    9689
    Company
    C&S Wholesale Grocers, Inc.
    Category
    Retail Operations
  • Company Overview

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    C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

     

    Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

    Position Overview

    As a Customer Service Representative, you will respond to customer inquiries via phone, email and web-based portal sites regarding orders, ETA's, credits, mis-delivered product and addresses delivery discrepancies while addressing customer needs to ensure satisfaction with our products and service.

    Responsibilities

      • Reviews customer requests, ensures all necessary information is included and if unable to solve, will route requests to the appropriate department while providing necessary follow through to ensure the customer is satisfied with our service. Documents and responds to customer complaints and escalates according to established standard operating procedures.
      • Effective external communication skills with a strong customer orientation and attention to detail
      • Ability to multitask in an active call center environment
      • Ability to be proficient in the use of multiple computer systems
      • The ability to work well with others in a fast-paced, multitasking environment
      • Ability to work to become proficient in following: memorizing and understanding standard operating procedures and practices
      • Keyboarding experience and expertise is a must
      • Basic computer skills including Microsoft Excel and Word, and 10-key punch
      • Experience with CRM systems a plus
      • Bilingual English-Spanish required

    Qualifications

    High School diploma

    • One to three (1-3) months' related experience and/or training.
    • Able to read and interpret manuals, documents and memos
    • Able to communicate with customers and co-workers
    • Math skills: able to calculate figures and to apply common sense problem solving
    • Excellent customer service skills; must be outgoing and excited about serving our customers
    • Able to work with others and independently in order to complete tasks as directed by the management staff
    • Motivated to display exceptional quality of work; must be detail-oriented

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