• Lead Operator, Production

    Job Locations US-NY-Newburgh
    Posted Date 2 months ago(5/18/2018 1:31 PM)
    Requisition ID
    C&S Wholesale Grocers, Inc.
    Warehouse Operations
  • Company Overview



    C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.


    Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

    Position Overview

    As the Lead Operator, you will operate and manage the systems associated with Symbotic’s system including Multiple Vertical Conveyor (MVC), Pickface builder, infeed/outfeed units and Symbotic’s fleet of automated robotic vehicles (BOTs) using custom software.


    • Monitor system performance, KPI’s and summarize for software engineers/automation managers
    • Troubleshoot MVC stoppages using the Human/Machine Interface (HMI) stations controlled by Allen-Bradley PLCs
    • Assess system stoppages and determine best course of action to maintain system up-time
    • Operate a custom Graphical User Interface and/or (GUI) within both a Linux and Windows environment
    • Effectively communicate and troubleshoot software issues with off-site Symbotic software engineers and on-site management team
    • Operate Symbotic system via control center and custom Linux and Windows GUI. Ensure safe and proper operation of system
    • Troubleshoot system stoppages and determine best course of action to maintain system up-time
    • Plan daily activities and coordinate system maintenance with maintenance personnel and shift supervisor based upon daily needs of warehouse operations. Communicate with Symbotic software engineers and automation managers, troubleshoot issues and provide feedback on system operation
    • Maintain accurate logs of major events
    • Become the on-site software expert with an excellent understanding of system interrelations and consequences
    • Note BOT failure to report to maintenance manager. Examine log files and take detailed notes and alert service personnel
    • Assist and train other automation team operators in troubleshooting and repairs of any equipment as required, and removal / insertion of bots
    • Assist other team members in the operation of Symbotic supporting systems, including troubleshooting robotic palletizing and depalletizing arms


    • 3 years in a computer or automation environment desired
    • Will be proficient in a Windows environment. Linux experience is a plus. Must be able to use command line interface while starting and troubleshooting system. Must be proficient at running scripts in both Linux and Windows
    • Must have a working knowledge of computer networks and be able to assist in the troubleshooting and fix of wireless and wired network issues
    • Must have knowledge of computer hardware including servers, network attached storage devices, routers and networking equipment
    • Must be able to effectively communicate issues to software engineers both on and off site
    • Will be able to analyze faults and troubleshoot issues through log files,  understanding complex software relationships
    • A desire to learn new equipment and assist team members as needed
    • Able and willing to assist other team members with physical work as necessary (light maintenance, troubleshoot and operate robotic equipment, move boxes by hand if required)




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